Director of Operations
Fluent in Italian and deeply experienced in customer service, Kateryna is the driving force behind smooth operations and smart decision-making. With years of expertise in quality control, team training, and high-level complaint resolution, she knows how to find any missing piece of information and solve even the most complex issue — quickly and effectively.
Kateryna is the person who always keeps her cool, plans ahead, and makes sure the company’s resources are used wisely. She stands firmly for her team, always protecting their time, energy, and value. With her, nothing is ever out of reach — and everything is handled with structure, integrity, and a smile.
She combines professionalism with warmth, balancing her kind personality with a naturally assertive leadership style. Her colleagues often say she is incredibly sweet and strict at the same time — and they’re right.
Outside of work, Kateryna loves to relax by the sea or seek adventure in the mountains. She’s just started driving and brings with her a wealth of life experience that enriches every part of her role. A proud mother to a grown daughter, she handles life and work with confidence, clarity, and endless positivity.
Her favorite meals? Lasagna, caprese salad, and okroshka — the perfect summer refreshment during these unusually hot days.
